Frequently Asked Questions
General Questions
1. What materials are used for your outdoor furniture?
Our furniture is crafted using durable, weather-resistant materials like powder coated aluminum, teak, wicker, resin, and solution dyed performance fabrics. These materials are designed to withstand the elements while maintaining their style and comfort.
2. Is the furniture weatherproof?
Yes! Our products are designed to resist damage from rain, UV rays, and temperature changes. However, we recommend using furniture covers or storing cushions during harsh weather to extend their lifespan.
3. Can I customize the furniture?
Absolutely! Many of our pieces are customizable with various fabric options, finishes, and configurations to fit your space and style preferences.
4. Do you offer delivery and assembly services?
Yes, we offer white glove local delivery services for an additional fee. This service includes delivery, assembly, and removing boxes and packing material. However, most of our furniture doesn’t need assembly at all. It comes in just one piece for more durability and stability. Shipping options are also available if you are outside our delivery range.
5. How do I clean and maintain outdoor furniture?
Regular maintenance is simple. Use a mild soap and water solution for cleaning frames and fabrics. For specific care instructions, please refer to the specific product guide or contact our team.
6. Do you provide warranties on your products?
Yes, all of our furniture comes with a manufacturer’s warranty. The terms and coverage vary by product and manufacturer. Please check individual product details or contact us for specifics.
7. Can I visit a showroom?
Yes! We would love you have you over. We are located in Boca Raton, Florida. Address: 5999 N Federal Hwy
8. How do I choose the right size for my patio or outdoor space?
Our team can help you sketch your space! Reach out for a consultation, and we’ll guide you through choosing the right pieces and layouts based on your dimensions and needs. Upon reuquest, we can help you with a complimentary sketch, based on dimensions you provide us and the furniture you like.
9. What is your return policy?
Custom or special order merchandise, sale and floor items are non-returnable. No changes or cancellations after 3 days of order date. Order is considered placed after 50% deposit is paid.
10. How do I place an order?
After deciding the pieces for your dream place, we will write up an order for you. You need to pay 50% deposit for the order to be considered placed. The other 50% will be paid when delivery is scheduled.
Let us know if you have more questions—we’re here to help!
Stone Tables
Q: What is the thickness of the table table top?
A: 2 inches. The 2 inches are from side to side (across).
Q: How is the table finished at the bottom?
A: With a smooth flat fiberglass surface.
Q: Are the table tops, bases and grout lines sealed?
A: Yes, they are sealed with a deep penetrating sealer and enhancer.
Q: How often should I re-seal my table top?
A: We recommend sealing it once every year with a regular natural stone sealer available at any local hardware store. Simply follow the instructions on the bottle.
Q: How should I clean my top daily?
A: With water and mild dish soap. NO ammonia, Windex, or other type of chemical. Remember you are just cleaning the protective film left by the sealer.
Q: How should I protect my table top during extreme cold winters?
A: Although our tables are made with a virtually indestructible core and have been tested in both of extreme temperatures, we do suggest covering it or bringing into the garage, shed or any other safe place.
Q: I have another table base from some other manufacturer; can your tops be set on any base?
A: Yes, with every single top we sell, we provide a universal attaching hardware kit which consists of four 3” x 3” aluminum plates with a special adhesive tape that are to be positioned according to the base attaching structure. Instructions and special self-tapping screws are included. The only tools required to use with this kit are: a power drill, a marker, and a ruler.
Q: How are your tables shipped?
A: Our tables are carefully packed in a wooden frame an attached to a wooden pallet. When ordering a base, both pieces are shipped on the same pallet. Our tables are shipped by truck freight.
Q: Would the freight company bring it inside my house?
A: Standard freight or a “Free Shipping Special” will only deliver your order up to your driveway or garage. Unless, you pay an additional charge and has been previously arrange with our Customer Service Department, you can have your table top brought inside your house or even assembled.
Q: Would I be notified prior to delivery?
A: Once your order ships from our facility you will be notified by e-mail and all tracking information will be provided. Once the order arrives to your city’s terminal, you will contacted by phone by someone from the freight company to schedule a delivery date. With the tracking information provided by our Customer Service Department you can also contact the freight company ahead of time to schedule delivery.
Q: What about if I don’t like the table?
A: You have a 5 day money back guarantee that allows you to test the product. If you are not completely satisfied for any reason during that time period, you can return your order to us for a full refund minus the shipping charges. Product must be returned in its original package. Our customer service department will arrange to ship back the order. After the item has been received back at our warehouse, we will issue a refund.
Q: Would you be able to build a special size table?
A: Yes, we can build any size or shape table. Price will be determined according to the size or shape.
Q: Can I change stone colors on a table?
A: Yes. An extra fee may apply.
Q: What are the warranties on your products?
A: 3 year warranty against manufacturing defects (tiles falling off, cracks, and other manufacturing related issues). Our core (structure in which the tiles are set on) has a life-time warranty against bending or cracking.
