Frequently Asked Questions
General Questions
1. What materials are used for your outdoor furniture?
Our furniture is crafted using durable, weather-resistant materials including powder-coated aluminum, teak, wicker, resin, and solution-dyed performance fabrics designed for long-lasting outdoor use.
2. Is the furniture weatherproof?
Yes! Our furniture is built to withstand rain, UV exposure, and changing temperatures. We recommend using covers and storing cushions during severe weather to maximize longevity.
3. Can I customize the furniture?
Absolutely! Many of our pieces are customizable with various fabric options, finishes, and configurations to fit your space and style preferences.
4. Do you offer delivery and assembly services?
Yes. We offer white glove local delivery for an additional fee, including delivery, setup, and debris removal. Most pieces arrive fully assembled. Shipping options are available outside our local delivery area.
5. How do I clean and maintain outdoor furniture?
Routine maintenance is simple. Clean frames and fabrics with mild soap and water. For detailed care instructions, refer to the product guide or contact our team.
6. Do you provide warranties on your products?
Yes. All furniture includes a manufacturer warranty. Coverage varies by product and brand.
7. Can I visit a showroom?
Yes! We would love you have you over. Visit us at: 5999 N Federal Hwy, Boca Raton, FL.
8. How do I choose the right size for my patio or outdoor space?
Our team can help you sketch your space! Reach out for a consultation, and we’ll guide you through choosing the right pieces and layouts based on your dimensions and needs. Upon request, we can help you with a complimentary sketch, based on dimensions you provide us and the furniture you like.
9. What is your return policy?
Custom orders, special orders, sale items, and floor models are non-returnable. Orders cannot be changed or canceled after 3 days from the order date. Order is considered placed after 50% deposit is paid.
10. How do I place an order?
After deciding the pieces for your dream place, we will write up an order for you. A 50% deposit is required to place an order. The remaining balance is due when delivery is scheduled.
Commercial Projects
1. Do you work with commercial properties?
Yes. We work with a wide range of commercial projects including HOAs, condominiums, apartment communities, hotels, restaurants, country clubs, and other hospitality spaces.
2. Can you help with space planning and furniture layouts?
Absolutely. We can assist with furniture layouts, space planning, and product recommendations based on your project needs and dimensions.
3. Do you provide design presentations or renderings?
Yes. Upon request, we can provide presentations and visual layouts to help boards, designers, and decision makers better visualize the space.
4. Can furniture be customized for our project?
Yes. Our collections offer customizable finishes, fabrics, and configurations to fit your project’s aesthetic and functional needs.
5. Do you offer site visits?
Yes. Local site visits are available to better understand your space, measurements, and project goals.
6. Do you provide delivery and installation?
Yes. We offer white glove delivery and installation services, including setup and debris removal.
7. Do your commercial products include warranties?
Yes. Manufacturer warranties are available on commercial products, with coverage varying by brand and collection.
8. How do we get started on a project?
Simply contact our team with your project details, dimensions, inspiration photos, or plans. We’ll guide you through product selection, layouts, pricing, and next steps.
Stone Tables
1. What is the thickness of the table table top?
2 inches.
2. How should I clean my top daily?
With water and mild dish soap. NO ammonia, Windex, or other type of chemical. Remember you are just cleaning the protective film left by the sealer.
3. How should I protect my table top during extreme cold winters?
Although our tables are made with a virtually indestructible core and have been tested in both of extreme temperatures, we do suggest covering it or bringing into the garage, shed or any other safe place.
4. I have another table base from some other manufacturer; can your tops be set on any base?
Yes, with every single top we sell, we provide a universal attaching hardware kit which consists of four 3”x 3” aluminum plates with a special adhesive tape that are to be positioned according to the base attaching structure. Instructions and special self-tapping screws are included. The only tools required to use with this kit are: a power drill, a marker, and a ruler.
5. How are your tables shipped?
Our tables are carefully packed in a wooden frame an attached to a wooden pallet. When ordering a base, both pieces are shipped on the same pallet. Our tables are shipped by truck freight.
6. Would the freight company bring it inside my house?
Standard freight or a “Free Shipping Special” will only deliver your order up to your driveway or garage. Unless, you pay an additional charge and has been previously arrange with our Customer Service Department, you can have your table top brought inside your house or even assembled.
7. Would I be notified prior to delivery?
Once your order ships from our facility you will be notified by e-mail and all tracking information will be provided. Once the order arrives to your city’s terminal, you will contacted by phone by someone from the freight company to schedule a delivery date. With the tracking information provided by our Customer Service Department you can also contact the freight company ahead of time to schedule delivery.
8. What about if I don’t like the table?
You have a 5 day money back guarantee that allows you to test the product. If you are not completely satisfied for any reason during that time period, you can return your order to us for a full refund minus the shipping charges. Product must be returned in its original package. Our customer service department will arrange to ship back the order. After the item has been received back at our warehouse, we will issue a refund.
9. Can I customize my table?
Yes. We are able to build any size or shape table. You are also able to change stone colors. An extra fee may apply and price will be determined according to size.
10. What are the warranties on your products?
3 year warranty against manufacturing defects (tiles falling off, cracks, and other manufacturing related issues). Our core (structure in which the tiles are set on) has a life-time warranty against bending or cracking.
Still have questions? Contact us — we’re always happy to help!